What is the Dell Driver Download Manager?
The Dell Driver Download Manager is a tool that has been developed by Dell to speed up and enhance the process of downloading files on to your computer.
Why should I use the Dell Driver Download Manager?
The Dell Driver Download Manager offers a faster more efficient method of downloading files. As well as offering the ability to pause and resume your downloads.
Do I have to use the Dell Driver Download Manager to download files?
No, you can still download files via you browser without using the Dell Driver Download Manager. When your first try to download a file you will be presented with a pop up screen offering Driver Download Manager or Internet Browser. If you choose Internet Browser you can download files as per normal.
Do I have to install something to use the Dell Driver Download Manager?
Yes, you will need .NET framework version 2.0. If it is not installed on your system, it will be installed as part of the Dell Driver Download Manager installation.
I chose Dell Driver Download Manager but now I no longer want to use it, what do I do?
To make the pop up appear again so you can chose not to download via the browser empty the cookies for you internet browser. Choose the second option for Internet Browser and ensure the remember by selection box is ticked on the bottom right of the pop up.
Can I remove the Dell Driver Download Manager if I no longer want to use it?
Yes, the Dell Driver Download Manager can be uninstalled like any normal application in Windows.
How can I remove the Dell Driver Download Manager?
It can be removed from Control Panel -> Add or Remove Programs
What are the system requirements to use the Dell Driver Download Manager?
The Dell Driver Download Manager is supported on Windows 2000, Windows XP and above. It also requires your computer to have latest Service Pack available for the Operating System installed on it.
Will the Dell Download Manager work on my Linux Operating System?
No, currently the Dell Driver Download Manager only supports Windows based Operating Systems.
How do I find out if Microsoft .Net Framework 3.0 or greater or .Net 3.5 Service Pack is installed on my computer?
You can verify this from Control Panel -> Add or Remove Programs.
Where do I go to download and install Microsoft .Net 3.5 Service Pack 1 so I can use Firefox with Dell Driver Download Manager?
This can be installed from http://msdn.microsoft.com/netframework/default.aspx.
Are there browser requirements for using Dell Driver Download Manager?
The Dell Driver Download Manager is currently supported on Internet Explorer 6 and above, Firefox version 2.0.1 and above.
Which browsers are not compatible with Dell Driver Download Manager?
All browsers other than those listed in above point.
Will the Dell Download Manager work in my Firefox web browser?
Yes it will. Firefox versions 2.0.1 and above are supported.
You must have Microsoft .NET 3.5 Service Pack 1 installed to use the Driver Download Manager. You can download it from
http://www.microsoft.com/downloads/details.aspx?FamilyID=ab99342f-5d1a-413d-8319-81da479ab0d7&displaylang=en.
You must also have Microsoft .NET Assistant version 1.1 installed which can be downloaded from
http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=cecc62dc-96a7-4657-af91-6383ba034eab
What happens if I don't use an operating system and browser that the Dell Driver Download Manager does not support?
The Dell Driver Download Manager is not guaranteed to work.
What are the system settings that can interfere with my ability to download software from the Internet?
"You may need to adjust the following are possible settings to successfully download software:
If you have a firewall or anti-virus software installed, you may have to temporarily disable your computer's firewall settings.
If your browser displays a security warning, you may need to add Support.Dell.com to your list of trusted sites.
If Download Notifications are not enabled in your browser's security settings, then your browser's security setting may be blocking file downloads without displaying any notification."
Can I download multiple files simultaneously?
Yes, by adding files to your Download List or clicking Download next to each driver.
Where does the Dell Driver Download Manager save my files?
You can choose where you want to download files each time you select a download.
Can the download process be paused and later restarted?
Yes, the Dell Driver Download Manager offers the ability to pause a single or multiple file download if you are not behind a proxy. Both of which can be restarted at any time. Pause or resume feature will not work if you are behind a proxy.
If I cancel the download process or it fails, do I need to restart the download process from the beginning
No you can restart the download process from the point it stopped if you are not behind a proxy. The Dell Driver Download Manager offers you the ability to save the progress of your download by adding an icon to your desktop. If you are behind a proxy, you have to start the download process from beginning.
